Medisine is a digital healthcare platform offering services such as online doctor booking, medicine delivery, diagnostic and pathology test bookings, health insurance plans, and clinic/hospital appointment bookings—all in one place.
- Jadavpur, Kolkata-700094
- +919147702229
Privacy Policy
Privacy Policy
Bring care to your home with one click
At MEDISINE.ONLINE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you access our platform. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Name, email address, phone number, and address.
- Medical information provided during appointment bookings (e.g., appointment descriptions).
b. Account Information:
- Username and password for registered users and doctors.
c. Payment Information:
- Credit/debit card details for appointment payments, processed securely through third-party gateways.
d. Usage Data:
- Device type, IP address, browser type, and activity logs to improve user experience.
2. How We Use Your Information
We use your information for the following purposes:
a. To provide and manage our services, such as:
- Facilitating doctor searches and appointment bookings.
- Sending notifications about appointments and updates.
b. To improve our platform and user experience through analytics and feedback.
c. To process payments securely.
d. To communicate with you regarding your account, appointments, or changes to our services.
e. To comply with legal obligations and resolve disputes.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
a. With Doctors:
- Relevant information like your name, appointment details, and description of your concerns.
b. With Service Providers:
- Third-party vendors for payment processing, notifications, or hosting services.
c. For Legal Compliance:
- To comply with applicable laws, regulations, or legal processes.
4. Data Security
We implement advanced security measures to protect your data, including encryption and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
a. Access and Update Information:
You can access and update your personal information through your account settings.
b. Opt-Out of Communications:
You may opt out of promotional communications by following the unsubscribe instructions in our emails.
c. Account Deletion:
You can request the deletion of your account and associated data by contacting us at privacy@medisine.online.
6. Cookies and Tracking
We use cookies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted with the "Effective Date" updated. Continued use of our platform implies your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: privacy@medisine.online
Phone: [Your Contact Number]
By using MEDISINE.ONLINE, you agree to this Privacy Policy and our commitment to protecting your data.
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Faq’s
Frequently Asked Questions.
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What is Medisine?
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How do I create an account on Medisine?
Creating an account is simple:
- Download the Medisine app or visit our website.
- Click on "Sign Up" and provide your name, contact number, and email.
- Verify your details, and you’re ready to use our services!
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Is Medisine available across India?
Yes, Medisine operates nationwide, covering major cities and rural areas to provide accessible healthcare services. Availability may vary based on specific locations.
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How can I book a doctor’s appointment?
- Search for doctors by specialty, location, or name.
- Select your preferred doctor and available time slot.
- Confirm the booking by making the required payment (if applicable).
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Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule appointments based on the provider’s policy. Cancellation or rescheduling fees may apply.
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How can I order medicines online?
- Upload your prescription or search for medicines directly.
- Add the items to your cart and proceed to checkout.
- Make payment and get your order delivered to your doorstep.
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Are all types of medicines available?
We offer a wide range of prescription and over-the-counter medicines. Availability depends on your location and stock status.
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What if I receive the wrong or damaged medicine?
In case of delivery issues, contact our support team immediately. Refunds or replacements will be processed as per our return policy.
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How can I book diagnostic or pathology tests?
- Browse the test packages or individual tests available.
- Select your preferred lab, schedule the test, and confirm your booking.
- Samples can be collected from home (if available) or at the lab.
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How will I receive my test reports?
Reports will be uploaded directly to your Medisine account and emailed to you within the lab’s turnaround time.
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What types of health insurance plans does Medisine offer?
We partner with leading insurance providers to offer individual, family, and corporate health plans with comprehensive coverage.
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Can I compare multiple insurance policies on the platform?
Yes, Medisine allows you to compare policies to find one that best suits your needs and budget.
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What payment methods are accepted?
We accept major payment methods, including credit/debit cards, UPI, net banking, and mobile wallets.
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How long does it take to process a refund?
Refunds are processed within 7-10 business days after approval.
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Is my personal data secure on Medisine?
Absolutely. We use advanced encryption and follow strict data protection policies to ensure the security of your personal and medical data.
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Will my information be shared with third parties?
Your data is shared only with authorized healthcare providers and service partners, strictly for fulfilling the services you request.
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How can I contact customer support?
- Email: support@medisine.com
- Phone: +919147702229
- Our in-app chat support is also available for quick assistance.
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What are the customer support hours?
Our customer support team is available 24/7 to assist you with your queries and concerns.